Client Satisfaction in 2021
On June 10, we asked clients,
“What do you like most about UTS?”
This is what they had to say.
Very professional and customer service is A+
Quick turn around and pleasant to work with daily.
The web site is excellent, and the designers have been very responsive to requests I’ve made for modifications.
Customer service and claims assistance are top notch. Problems are resolved quickly.
We are treated in a professional manner and your tracking of shipments are very complete and get a rapid response. Good work!
Ease of use with the website. I can find a shipment and related documents quickly.
Customer Service! Great group of associates in every position: Customer Service, Billing, Freight Claims and resolving freight class issues. Always helpful and very patient. Elizabeth, Renee, Amy, Angela, Heather - You guys rock!!
Our account rep is so patient and helps us daily with loading and setting up deliveries.
Customer services reps are responsive & helpful.
Option to email tracking update links to customers.
The offering of several quotes to provide best price or fastest carrier or best value etc.
Flexibility, convenience, and reliability.
Very efficient, professional, and knowledgeable working relationship.
Great Customer Service!
The UTS people that I deal with on a daily basis have done an excellent job in communicating to my needs.
Due to the high demand in delivery of containers needed lately, I can’t say enough good things on all the help given - much appreciated - even with all my emails that sound so demanding - I always receive a response.
Online tools for tracking and communicating.
I like that I can track shipments in a number of different way (BOL, origin, ship date, UTS #, PRO#, etc.).
I also like that I can make up reports easily from the data I collect, for instance if I want to see how many shipments were made by a certain supplier in any given time frame.
Easy to file claims.
Ability to shop several shipping options quickly. Very competitive rates.
Best Customer Service Reps in the business.
The ease of doing business with you. Everyone is very friendly and prompt.
Our Sales Rep. keeps in touch and assists where needed. He has set up training with our warehouses so that they can schedule loads through the web site versus calling.
The folks I have worked with are very knowledgeable and a pleasure to deal with.
Web based shipping portal can be accessed at any time.
Carrier choices are abundant.
Shipping freight costs seem to be reasonably priced.
Ease of use and user set up.
The website functionality and how easy it is to extract info.
This is a hard question because you do everything better than the brokers I have used.
I appreciate that you watch what I ship throughout the day. You have helped me double up on shipments going to the same address.
I appreciate that I can ALWAYS talk to someone if I need to.
PERSONAL SERVICE AND ACTUALLY BEING ABLE TO SPEAK TO A PERSON.
UTS is very responsive to any inquiry, request, or issue that I have.
Very competitive rates and excellent customer service!
The ease of entering shipments via your web site.
I like that I can see freight that is coming in.
The staff is very friendly and helpful. I trust their guidance fully. They are quick to handle and respond to inquiries. Great team!
The customer service is AWESOME! Every time I make an “oops” in requesting a pick up or need special attention regarding anything ...your staff always makes the stress (self imposed I need to proof-read before I hit the submit button) dissolve away. Whenever we need special quotes, we are treated like we are the only customer you have. You have a great team at UTS!!!!
UTS is readily available. You work with us to get the best rate and the best route.
Ease to use the website to get quick quotes.
How responsive you are when we have issues we need help with.
User friendly, and customer service a phone call away.
Dependability and ease of booking.
Launch team was very organized with good training to get us all started. Clear messaging and very helpful throughout the entire process. Leaders within the team are definitely looking out for our company’s best interests. Highly responsive team.
Portal is helpful - our purchasing team is very pleased to be able to track and monitor LTL and TL shipments.
You make the process of scheduling a pick up easy. Great people giving great customer service.
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