UTS Partnership Services for Customer Service

Universal Traffic Service does more of the things you want from a business partner, even in areas beyond shipping and receiving. Let us help you put smiles on the faces of your customers.

A decision to partner with UTS adds customer service solutions that include:

  • Online tools to track deliveries in real time.
  • Ways to share shipment status information with your customers. (Very popular!) Empower customers to track deliveries themselves.
  • A mobile app to monitor deliveries even while you’re on the go.
  • Proactive notification of a transit issue. Our active shipment management uncovers problems up to 24 hours sooner than standard tracing services.
  • Options for guaranteed delivery service when it’s needed.
  • Online access to shipping documents (including Proof of Delivery receipts), records, and reports.
  • Customized fulfillment to meet any customer’s delivery requirements.
  • Creative customer service solutions such as using PODS containers at construction sites so your product is always available when it’s needed.
  • Guidance with mandatory delivery windows such as Walmart's OTIF program.
  • Live help is available 24/7.
  • Spreadsheets with more than 40 fields of information for every shipment, including PO numbers, BOL numbers, and pickup and delivery dates.
  • Transportation risk management that verifies every carrier used to move your goods has a valid operating authority, safety rating, and insurance coverage.
  • Options for insuring goods at their full value (because carriers limit their liability for lost or damaged freight).
  • We go the extra mile for every client with the goal of a long-term, mutually-beneficial partnership. 

If you strive for customers so happy they give referrals, then UTS is the partner for you.