UTS Partnership Services for Customer Service
Universal Traffic Service does more of the things you want from a business partner, even in areas beyond shipping and receiving. Let us help you put smiles on the faces of your customers.
A decision to partner with UTS adds customer service solutions that include:
- Online tools to track deliveries in real time.
- Ways to share shipment status information with your customers. (Very popular!) Empower customers to track deliveries themselves.
- A mobile app to monitor deliveries even while you’re on the go.
- Proactive notification of a transit issue. Our active shipment management uncovers problems up to 24 hours sooner than standard tracing services.
- Options for guaranteed delivery service when it’s needed.
- Online access to shipping documents (including Proof of Delivery receipts), records, and reports.
- Customized fulfillment to meet any customer’s delivery requirements.
- Creative customer service solutions such as using PODS containers at construction sites so your product is always available when it’s needed.
- Guidance with mandatory delivery windows such as Walmart's OTIF program.
- Live help is available 24/7.
- Spreadsheets with more than 40 fields of information for every shipment, including PO numbers, BOL numbers, and pickup and delivery dates.
- Transportation risk management that verifies every carrier used to move your goods has a valid operating authority, safety rating, and insurance coverage.
- Options for insuring goods at their full value (because carriers limit their liability for lost or damaged freight).
- We go the extra mile for every client with the goal of a long-term, mutually-beneficial partnership.
If you strive for customers so happy they give referrals, then UTS is the partner for you.